Privacy Policy

 

Privacy Policy — Premium Plus

Last Updated: August 20, 2026

Welcome to Premium Plus. We respect your privacy and are committed to protecting your personal information when you visit our website, place an order, contact us, or use our services through premiumplusbd.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name

  • Mobile Number

  • Email Address

  • Delivery Address

  • City/Area

  • Billing Information

  • Order Details

  • Payment-related information

  • Communication and customer support information

  • Information you voluntarily provide through forms, WhatsApp, social media, or other communication channels

We may also automatically collect limited technical information such as browser type, device information, IP address, and website usage information to improve our website and services.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Processing and confirming your orders

  • Delivering products to your provided address

  • Contacting you regarding your order

  • Providing customer support

  • Confirming payments

  • Processing returns, refunds, or exchanges when applicable

  • Improving our products, website, and customer experience

  • Sending important service-related notifications

  • Preventing fraudulent or unauthorized activities

  • Complying with applicable laws and legal requirements

We may also use your contact information to send promotional offers or marketing communications where appropriate. You may request to stop receiving promotional communications at any time.

3. Payment Information

For payments made through bKash or other payment methods, we may require transaction-related information to verify your payment and process your order.

For bKash payments, our provided payment number is:

bKash: 01792743466
Account Type: Personal

We do not intentionally store sensitive payment credentials such as PINs or passwords.

Never share your bKash PIN, OTP, password, or other confidential payment credentials with us or anyone claiming to represent Premium Plus.

4. Order and Delivery Information

We use the information provided during checkout to deliver your order accurately.

Our current delivery charges are:

  • Inside Dhaka: 100 BDT

  • Outside Dhaka: 120 BDT

Your name, phone number, and delivery address may be shared with our delivery/courier partners only when necessary to complete your order.

5. Sharing of Information

Premium Plus does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Delivery and courier partners

  • Payment service providers

  • Website and hosting service providers

  • Technical and IT service providers

  • Customer support services

  • Legal or regulatory authorities when required by law

We only share information that is reasonably necessary for the relevant purpose.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Understand website usage

  • Improve website performance

  • Provide a better shopping experience

  • Analyze website traffic and user behavior

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our website or communications may contain links to third-party websites, including social media platforms such as Facebook, YouTube, Instagram, and TikTok.

Premium Plus is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

9. Social Media

You may interact with Premium Plus through our social media channels.

Our social media platforms include:

  • Facebook

  • YouTube

  • Instagram

  • TikTok

Information you choose to share publicly through social media may be visible to other users and may be subject to the privacy policies of those platforms.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

11. Data Retention

We retain customer information only for as long as reasonably necessary for purposes such as:

  • Completing orders

  • Maintaining transaction records

  • Providing customer support

  • Handling returns or refunds

  • Meeting legal or accounting requirements

  • Resolving disputes

  • Preventing fraud

When information is no longer reasonably required, we may securely delete or anonymize it.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Ask how your information is being used

  • Withdraw consent where applicable

  • Opt out of promotional communications

To make a privacy-related request, please contact us using the information provided below.

13. Changes to This Privacy Policy

Premium Plus may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Premium Plus

Website: premiumplusbd.com

Corporate Sales Email: admin@premiumplusbd.com

Phone / WhatsApp: +880 17076 32442

Head Office:
Premium Plus, Nayana, Kachakata, Kurigram

Warehouse:
Premium Plus, Vannara, Mouchak, Kaliakair, Gazipur

bKash Payment: 01792743466 (Personal)

Our Social Media

Facebook: Premium Plus
YouTube: Premium Plus BD
Instagram: @premiumplus_bd
TikTok: @premiumplus_bd

By using premiumplusbd.com, you acknowledge that you have read and understood this Privacy Policy.