Exchange Policy

Exchange Policy

At Premium Plus, we always strive to deliver high-quality products and ensure a smooth shopping experience for our customers. If you receive a product that is damaged, defective, incorrect, or does not match your order, you may request an exchange according to the conditions below.

Eligibility for Exchange

You may request an exchange if:

  • You received a damaged or defective product.

  • You received a different product from what you ordered.

  • The product received does not match the ordered size, color, or specification due to our error.

  • The product has a manufacturing defect.

Exchange Conditions

To be eligible for an exchange:

  • You must contact us as soon as possible after receiving the product.

  • The product must be unused and in its original condition.

  • The original packaging, tags, labels, and accessories must be intact.

  • The product must not show signs of use, washing, damage, or alteration.

  • You may be required to provide photos or videos of the product to verify the issue.

Non-Exchangeable Products

Products may not be eligible for exchange if:

  • The product has been used, washed, damaged, or altered by the customer.

  • The original packaging, tags, or accessories are missing.

  • The issue occurred due to improper use or handling after delivery.

  • The exchange request is made after the applicable exchange period.

How to Request an Exchange

To request an exchange, please contact our customer support team with:

  1. Your Order ID

  2. Your Name

  3. Your Phone Number

  4. Details of the issue

  5. Clear photos or videos of the received product, if required

Our team will review your request and guide you through the exchange process.

Delivery & Exchange Charges

For products that are eligible for exchange due to an error on our part, we will provide appropriate assistance regarding the exchange process.

For other exchange requests, additional delivery or shipping charges may apply depending on the circumstances.

Delivery Charges

Inside Dhaka: BDT 100
Outside Dhaka: BDT 120

Exchange Processing

Once your exchange request is approved, we will arrange the next steps for receiving the original product and delivering the replacement product.

Exchange availability may depend on product stock. If the same product is unavailable, our support team will discuss the available options with you.

Important Notice

Customers are requested to check the product carefully upon delivery. If you notice any visible damage or receive an incorrect product, please contact us immediately.

Premium Plus reserves the right to review and approve exchange requests based on the condition of the product and the circumstances of the request.

Contact Us

For exchange-related assistance, please contact us:

Premium Plus

WhatsApp / Phone: +880 17076 32442
Corporate Sales Email: admin@premiumplusbd.com

Head Office:
Premium Plus, Nayana, Kachakata, Kurigram

Warehouse:
Premium Plus, Vannara, Mouchak, Kaliakair, Gazipur

Website: premiumplusbd.com