Refund Policy

Refund Policy

Last Updated: August 20, 2026

Welcome to Premium Plus. We are committed to providing our customers with quality products and a reliable shopping experience. Please read our refund and return policy carefully before placing an order.

1. Eligibility for Refund or Return

Customers may request a return or refund if:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received does not match the product ordered.

  • The product is missing essential parts or accessories.

  • The product has a significant quality issue that was not mentioned in the product description.

To be eligible for a return or refund, customers must contact us within 24 hours of receiving the product.

2. Unboxing Video Requirement

For damaged, defective, or incorrect products, customers are strongly requested to record a clear unboxing video while opening the package.

The unboxing video should clearly show:

  • The condition of the package before opening.

  • The package being opened.

  • The product and its condition after opening.

  • Any damage, defect, or incorrect item received.

An unboxing video may be required to verify and process a refund or replacement claim.

3. Non-Refundable Situations

Refunds or returns may not be accepted in the following situations:

  • The customer changes their mind after receiving the product.

  • The product has been used, damaged, altered, or misused by the customer.

  • The product is damaged after delivery due to improper handling.

  • The customer fails to contact us within the specified time.

  • The product is returned without prior approval from Premium Plus.

  • The product does not have its original packaging, accessories, or applicable tags where required.

4. Return Process

To request a return or refund, please contact our customer support team with:

  • Your order number.

  • Customer name and phone number.

  • A description of the issue.

  • Clear photos/videos of the product.

  • Unboxing video, if applicable.

After receiving your request, our team will review the information and determine whether the product qualifies for a return, replacement, or refund.

5. Replacement

If the product is confirmed to be defective, damaged, or incorrectly delivered, Premium Plus may offer a replacement instead of a refund, depending on product availability.

If the same product is unavailable, we may provide an alternative solution after discussing it with the customer.

6. Refund Process

If your refund request is approved, the refund will be processed according to the applicable payment method and our internal processing procedure.

For orders paid through bKash, the refund may be sent to the customer’s applicable bKash account after verification.

Refund processing time may vary depending on the payment method and verification process.

7. Return Shipping Charges

If the return is caused by an error on our side, such as:

  • Wrong product delivered

  • Defective product

  • Damaged product received

Premium Plus may arrange or bear the applicable return delivery cost, subject to verification.

If a return is requested for reasons not covered by this policy, the customer may be responsible for the applicable delivery or return charges.

8. Delivery Charges

Our standard delivery charges are:

  • Inside Dhaka: BDT 100

  • Outside Dhaka: BDT 120

Delivery charges may be non-refundable unless the return or refund is caused by an error attributable to Premium Plus.

9. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

10. Refund Approval

All refund and return requests are subject to verification and approval by Premium Plus.

Submitting a refund request does not automatically guarantee approval. Our team will review the order, product condition, evidence provided, and circumstances of the claim before making a final decision.

11. Contact Us

If you have any questions regarding our Refund Policy, Return Policy, or a specific order, please contact us:

Premium Plus

Corporate Sales Email:
admin@premiumplusbd.com

WhatsApp / Phone:
+880 17076 32442

Head Office:
Premium Plus, Nayana, Kachakata, Kurigram, Bangladesh

Warehouse:
Premium Plus, Vannara, Mouchak, Kaliakair, Gazipur, Bangladesh

bKash Payment:
01792743466 (Personal)

Website:
premiumplusbd.com

12. Policy Updates

Premium Plus reserves the right to modify or update this Refund Policy at any time. Any changes will be published on this page with an updated effective date.

By purchasing products from Premium Plus, you acknowledge that you have read and agreed to this Refund Policy.